Customer Support

Need Assistance? We're Here To Help.

At Lunavelia, we're dedicated to providing exceptional customer care and making your shopping experience as seamless as possible.

Whether you have questions regarding your order, shipping, returns, sizing, or products, our Client Care Team is delighted to assist you.

Customer Support

📧 Email Us

For all inquiries, please contact:

support@lunavelia.com

We aim to respond to all messages within 24–48 business hours. During busy periods or promotional events, response times may be slightly extended. Once a new message is submitted, the response window begins again.

Before Contacting Us

To help us resolve your inquiry as quickly as possible, please include:

  • Your Full Name
  • Email Address
  • Order Number (if applicable)
  • Detailed Description of Your Inquiry

Including complete information allows our team to provide the most efficient assistance possible.

We're Happy To Help With

  • Order Status & Tracking
  • Shipping Information
  • Returns & Refunds
  • Product & Sizing Questions

Business Address

Lunavelia

1229 Arbor Ave
Dayton, OH 45420
United States

Business Address Only – Not a Return Address

Please do not send returns to this address. Contact our support team first to receive return authorization and detailed return instructions.

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM (EST)

Saturday – Sunday: Closed

Thank You For Choosing Lunavelia

Your satisfaction means everything to us. We appreciate your trust and look forward to assisting you whenever you need us.

Lunavelia Customer Care

📧 support@lunavelia.com