Refund policy
Last Updated: June 2026
At Lunavelia, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please review our return and refund policy below.
Return Eligibility
We accept returns within 30 days after delivery.
To be eligible for a return, items must:
- Be unworn and unused
- Be in their original condition
- Have all original tags attached
- Be free from stains, odors, makeup marks, or signs of wear
Items that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Final Sale items
- Gift cards
- Customized or personalized products
- Bodysuits
- Swimwear without the original hygiene liner
- Earrings and certain accessories due to hygiene reasons
- Items damaged by misuse or normal wear and tear
How To Start A Return
To initiate a return, please contact us first at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Once approved, we will provide detailed return instructions and the appropriate return address.
Returns sent without prior authorization may not be accepted.
Return Address Notice
Please do not send returns to the address listed on our website.
The address below is a business correspondence address only and is not a return address.
Customers must contact our support team to obtain return authorization and the correct return instructions before sending any item back.
Unauthorized returns may be refused or delayed.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
- Original shipping charges are non-refundable.
- We recommend using a trackable shipping service, as Lunavelia is not responsible for lost return packages.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.
Please provide:
- Your order number
- Photos of the item received
- Photos of the packaging
After reviewing the issue, we will determine the most appropriate resolution, which may include a replacement, refund, or store credit.
Refund Processing
Once your return has been received and inspected, you will be notified regarding the status of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
Order Cancellation
Orders may be canceled within 12 hours of purchase.
Once an order has entered processing, cancellation requests may no longer be possible.
To request a cancellation, please contact:
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, color, or style, please return the eligible item and place a new order.
Chargebacks and Disputes
If you encounter any issue with your order, we encourage you to contact our customer support team first.
We are committed to resolving concerns quickly and fairly. Unauthorized chargebacks or disputes may result in restrictions on future purchases.
Contact Information
Lunavelia
📧 Email: support@lunavelia.com
📍 Business Address:
1229 Arbor Ave
Dayton, OH 45420
United States
Business Address Only – Not a Return Address
If you have any questions regarding returns, refunds, or cancellations, please contact support@lunavelia.com. We're always happy to assist you. 💖
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