Shipping policy

Last Updated: June 2026

Thank you for shopping with Lunavelia. We are committed to providing a reliable and seamless shipping experience. Please review our shipping information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Please note:

  • Orders are processed Monday through Friday.
  • Orders are not processed on weekends or public holidays.
  • During peak seasons and promotional periods, processing times may be slightly extended.

Shipping Options

Standard Shipping

  • Available for orders between $0.00 – $49.99
  • Shipping Fee: $10.00

Free Shipping

  • Available for orders over $50.00
  • Shipping Fee: Free

Expedited Shipping

  • Available for orders between $0.00 – $99.99
  • Shipping Fee: $15.00

Free Expedited Shipping

  • Available for orders over $100.00
  • Shipping Fee: Free

Shipping Information

Once your order has been shipped, a confirmation email containing tracking information will be sent to you.

Please allow up to 48 hours for tracking updates to become available.

Shipping schedules may vary due to carrier operations, weather conditions, customs procedures, and other circumstances beyond our control.

Address Accuracy

Customers are responsible for ensuring that their shipping information is complete and accurate.

If you need to make changes to your shipping address, please contact us as soon as possible at:

📧 support@lunavelia.com

Lunavelia is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided during checkout.

Lost or Delayed Shipments

If your package appears to be delayed or lost in transit, please contact our support team. We will gladly assist in working with the shipping carrier to help locate your shipment whenever possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the package and shipping label

After review, we will determine the appropriate resolution.

Customs and Duties

International shipments may be subject to customs duties, taxes, or import fees imposed by local authorities.

These charges are not included in the order total and are the responsibility of the customer.

Business Address Notice

Please note that the address listed below is for business correspondence only and is not our return facility.

Returns sent to this address will not be accepted. Customers must contact us first to obtain return authorization and the correct return instructions.

Contact Information

Lunavelia

📧 Email: support@lunavelia.com

📍 Business Address:

1229 Arbor Ave
Dayton, OH 45420
United States

Business Address Only – Not a Return Address

If you have any questions regarding shipping or your order, please contact us at support@lunavelia.com. We're always happy to help. 💖